Refund policy
Return and Refund Policy
If your item arrives damaged, defective or not as ordered, we will repair, replace or refund it, as UAE consumer protection law requires.
- Faulty, damaged or wrong items
- Contact us as soon as possible after delivery with your order number and clear photos of the item and packaging. At no cost to you, we will replace the item, repair it where possible, or refund the price you paid. Your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection, including for defects that recur, are not limited by this policy.
2. Change of mind
We do not currently accept returns of working items because of a change of mind.
3. Items that cannot be returned
We cannot accept items that have been used, damaged by the customer, or returned without their original packaging and accessories, unless they were faulty on arrival.
4. How to start a return
Email smartifyzone@gmail.com with your order number, a description of the problem and photos. We will review your request and reply as soon as possible. If approved, we will tell you how to return the item or arrange collection. Please do not send items back before we confirm.
5. Refunds
Because orders are paid in cash on delivery, we arrange approved refunds with you directly, for example by bank transfer to an account you provide. We process the refund after we have confirmed the fault or received and inspected the returned item. Your bank may need extra time to credit it. We do not promise instant refunds.
6. Return shipping
If the item was faulty, damaged or wrong, we arrange and pay for return or collection.
7. Cancelling before dispatch
You can cancel an order for free before it is dispatched. Contact us as soon as possible. Once an order has shipped, please refuse delivery only for a valid reason, as set out in our Shipping Policy.
8. Complaints
If we cannot resolve your complaint, you can contact the UAE Ministry of Economy on 600 522225 or, in Dubai, Dubai Consumer on 600 545555.
9. Contact us
Smartify Zone UAE, smartifyzone@gmail.com