Terms of service

Terms of Service


By placing an order on Smartify Zone UAE you agree to these terms, which cover ordering, pricing, Cash on Delivery payment, delivery, returns and liability.


  1. About us
  2. This store is operated by Smartify Zone UAE. Contact: smartifyzone@gmail.com.

2. Eligibility and orders

You must be 18 or older and provide correct delivery details. An order is a request to buy. We accept it when we confirm it, and we may cancel an order we cannot confirm, cannot fulfil, or suspect is fraudulent or placed in error.

 

3. Prices

Prices are in UAE dirhams (AED) and include delivery. We may change prices at any time, but not for orders already confirmed. If we spot an obvious pricing error, we will contact you before dispatch and you may cancel or confirm at the correct price.

 

4. Payment

Cash on Delivery only. You must pay the full amount in cash to the courier when your order is delivered. We do not accept other payment methods. Please have the exact amount ready, as couriers may not carry change.

 

5. Delivery

Delivery is governed by our Shipping and Delivery Policy. Delivery times are estimates. Risk in the goods passes to you on delivery.

 

6. Returns and refunds

Returns and refunds are governed by our Return and Refund Policy. Nothing in these terms limits your rights under UAE consumer protection law, including your right to a repair, replacement or refund for defective goods.

 

7. Product information

We take care to describe and photograph our products accurately. Colours, designs and sizes may vary slightly from the images because of display settings and supplier availability.

 

8. Our responsibility

We are responsible for what the law requires, including supplying goods that match their description and are free of defects. To the extent the law allows, we are not liable for indirect or consequential losses, or for delays caused by events outside our control such as weather, holidays or courier disruption.

 

9. Misuse

You must not give false details, place orders you do not intend to accept, or misuse the store. We may refuse or cancel orders from customers with repeated failed or refused cash-on-delivery deliveries.

 

10. Privacy

We use your personal data as described in our Privacy Policy.

 

11. Governing law and complaints

These terms are governed by the laws of the United Arab Emirates. You may also raise complaints with the UAE Ministry of Economy (600 522225) or, in Dubai, Dubai Consumer (600 545555).

 

12. Changes

We may update these terms and will post the new version here.