Shipping policy
Shipping and Delivery Policy
We deliver within the United Arab Emirates. Delivery is free and you pay in cash when your order arrives.
- Where we deliver
- We deliver to addresses in the UAE. We do not currently ship outside the UAE.
2. Delivery charges
Delivery is free on every order. The price you see at checkout is the price you pay. No delivery fee is added when the courier arrives.
3. Payment: Cash on Delivery only
We accept Cash on Delivery only. You pay the courier in cash (UAE dirhams) when your order is delivered. We do not take card, bank-transfer or online payments, and we will never ask you to pay in advance.
4. Order confirmation
After you place an order, our fulfilment partner may contact you by phone or WhatsApp to confirm your name, address and order. Please keep your phone available and answer the call. Orders we cannot confirm may be cancelled.
5. Processing and delivery time
Orders are usually dispatched within 1 to 2 working days of confirmation and delivered within 2 to 4 working days. These are estimates, not guarantees. Delivery may take longer during public holidays, sales periods, severe weather or if your address is hard to locate.
6. Tracking
When your order ships, we will share tracking details where our delivery partner provides them.
7. Failed delivery attempts
Please make sure your address and phone number are correct and that someone can receive the order and pay the amount due. If the courier cannot reach you or you refuse the order without a valid reason such as damage or a wrong item, the order may be returned to us and cancelled. We may decline future cash-on-delivery orders from addresses or phone numbers with repeated failed deliveries.
8. Inspecting your order
Please check the parcel for visible damage when it arrives. If it is damaged or you received the wrong item, tell the courier and contact us as soon as possible. See our Return and Refund Policy.
9. Contact us
Smartify Zone UAE, smartifyzone@gmail.com